How To Shop Online
Step One:
Select the item you want to purchase by typing the number of items in the “quantity” box under the price on the product description page.
Step Two:
Click the “Add to Cart” icon to place the product selected and the desired quantity into your shopping cart. From here, you can either choose the “continue shopping” or “checkout” option. At any time during shopping, you can review the items in your shopping cart by clicking on “View Cart” at the top of each page. Here you will be able to change quantities, delete items or cancel the entire order before it is placed.
Step Three:
When you’ve completed shopping, click the “Checkout” button found on the top of each page and follow the onscreen instructions to proceed through the checkout process. (You´ll be able to change the contents of your shopping cart at anytime throughout the process prior to clicking the “Submit Order” button on the Review page.)
After your order is submitted, a confirmation page will be displayed and your order number will be provided. You will then receive an email, to the address you provided, confirming receipt of your order. If the order confirmation email does not arrive within 24 hours after submission, please email us. If you have any questions when placing an order, please email us and include your order number. Please understand that At-hom is a small, hands-on business, so kindly allow us a day or two to answer your inquiry.
Shipping Methods and Costs
At-hom offers the following shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO addresses or US territories. At-hom the U.S. Postal Service for shipping.
How shipping and delivery dates are estimated
You'll see an estimated shipping or delivery date for each shipment on your online order form, just before you place your order. An estimated delivery date (or date range) will also appear in your account once you've placed your order.
Our estimated shipping dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can obtain and assemble items for shipment time listed. Also, orders for multiple items or multiple copies of a single item can take longer to assemble before we're able to ship them to you.
We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen.
If I request one-day shipping, will I get my order the next day?
Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. There is no weekend pickup or delivery for One-Day Shipping. Also, when you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
What if the estimated delivery date has passed and I still don't have my order?
All orders that are fulfilled by At-hom are shipped via a trackable method. If your order has not arrived by your requested date, please call us to help you track it and give you an estimated time of arrival.
Shopping Security
All payments are processed by a Secure Internet Payment Transaction Service. The Presentations customer database is secure, and furthermore Presentations does not store credit card numbers in our database. Online transactions are handled with industry-standard SSL encryption so you can enter your information with confidence... Read More >
We here at At-hom are committed to protecting your privacy. Any information collected will only be used to process orders and facilitate communication between Customers and At-Hom. We will not disclose, rent or sell your personal details.
How to Track Your Order
You will receive an email shortly afer you have placed your order with the tracking and shipping information from the U.S. Postal Service. If you still need help, please email us, and kindly give us a day or two to respond.
Order Processing
As products are featured in the media, we are unable to forecast the popularity of any one particular item. If the item you have selected is out-of-stock due to demand, we will contact you immediately with an updated delivery date. You will have the option to wait for the item or cancel the order. Your credit card will not be charged until the item is shipped.
If you are not satisfied with the item received you must return it, insured for the retail value, within two weeks of delivery. Shipping and insurance costs are non-refundable.
For questions or personal shopping assistance, please call our store at (858) 756-0039. If we cannot answer your call, please leave a message with your name, telephone number and a convenient time to reach you. Due to the growing volume of calls, we appreciate your patience in awaiting our reply.
Orders are generally processed within 1-2 business days, not including Saturdays, Sundays or major holidays. Orders placed on weekends or holidays will be processed the following business day. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Options
Credit cards accepted: Visa, MasterCard, American Express and Discover Card. At this time, we can only accept credit cards with billing addresses within the U.S. No other forms of payment are accepted.
Sales Tax
Will apply only on orders shipped to California.
Shipping Charges
Shipping Orders are generally processed within 1-2 business days, not including Saturdays, Sundays or major holidays. Orders placed on weekends or holidays will be processed the following business day. Our standard shipping carrier is the U.S. Postal Service. Your shipping and handling charge is based on a real time interaction with the U.S. Postal Service rating service.
Shipping charges will appear once you´ve entered all of the pertinent information. To compare charges, simply select a different shipping option. When you move to the next step, the new shipping charge will be automatically calculated and appear on the Review page. You may change the shipping option as many times as you´d like before you select the “submit order” button.
Returns
Please contact our store at (858) 756-0039 to advise us of your plans to return an item.
If you are not satisfied with the item received you must return it, insured for the retail value, within two weeks of delivery. Shipping and insurance costs are non-refundable.Due to the fragile nature of the materials offered here, some opened items are considered un-sellable and are therefore handled as a final sale.
We understand that ordering online has it´s limitations. Sometimes touching the material and seeing it in your hands is the only way to make a confident decision, but At-Hom cannot accept returns on consumables or seasonal items.
Please send returns to:
At-Hom
2310 Kettner Blvd. Suite B, San Diego, CA 92101
Phone: 619.744.9974 Fax: 619.744.9975
For your own protection, please insure your package as At-Hom can not be responsible for items that are not delivered. Credit will be issued to the original credit card used for the purchase. Shipping charges are nonrefundable.